FAQ's

When you arrive, one of our service advisors will meet you and go through the vehicle with you. We check the car together, note any concerns you have, and raise a written job card covering everything that needs attention.

The initial check takes around 10 minutes. We want to make sure we understand exactly what you need before any work begins.

Yes. We offer a free collection and delivery service for light vehicles across Dubai. We come to your home or office, collect the vehicle, carry out the work, and return it to you once it is done.

Just let us know when you book and we will arrange a convenient time.

Yes. We have a comfortable waiting area with seating, coffee, water, and toilet facilities. You are welcome to wait at the workshop for shorter jobs.

For longer repairs, most customers prefer to drop the vehicle off and we will contact you as soon as it is ready.

Yes, always. We will not start any work on your vehicle until you have approved the estimate. For straightforward jobs we will give you a written quote. For more complex repairs where we need to investigate first, we will contact you by phone, WhatsApp, or email — whichever you prefer — once we know the full picture.

Nothing is done without your knowledge and approval.

We stop and contact you straight away — by phone, WhatsApp, or email, your choice. We explain what we found, give you an updated estimate for the additional work, and then only proceed once you give us the go-ahead.

We will never carry out work you have not approved or charge you for something you did not agree to.

If we carry out the work, the estimate is free of charge.

If you decide not to proceed with the repair after we have carried out a diagnostic inspection, there is a minimum charge of AED 230 plus VAT at 5%. This covers the time and equipment used in assessing the vehicle.

We accept cash, all major debit and credit cards, and secure credit card payment links. There is no additional charge for card payments.

For corporate customers, we accept company cheques. Personal cheques are not accepted.

Our first choice is always genuine Land Rover parts. Where genuine parts are not available or where a customer is looking for a cost-effective alternative, we use OEM quality parts — these are manufactured to the same specification as the original.

We do not fit cheap pattern parts unless a customer specifically requests and authorises them upfront. We will always tell you which parts we intend to use before starting the job, so there are no surprises.

For Land Rover and Range Rover vehicles: genuine Land Rover parts carry a 1-year parts and labour warranty. OEM quality parts carry a 6-month parts and labour warranty. Pattern or duplicate parts carry no warranty.

For all other vehicle makes: no parts or labour warranty.

If you experience any issue with work we have carried out on your Land Rover or Range Rover within the warranty period, bring the vehicle back and we will sort it at no charge.

Yes. Every vehicle we service or repair has its records stored in our system. We maintain a full service and repair history for your vehicle.

If you need a copy of your service record, just ask and we will provide it.

A standard full service is typically completed and returned to you the same day. We aim to have your vehicle ready by late afternoon if you drop it off in the morning.

More complex repair work depends entirely on what the job involves. We will give you a realistic timeframe when we assess the vehicle and keep you updated throughout.

Land Rover and Range Rover is our speciality and where our deepest expertise lies — we have been working on these vehicles since 1978. However, we service and repair all types of vehicles including 4WDs, Jeeps, saloon cars, light commercial vehicles, trucks, buses, and vans.

Whatever you drive, if it needs attention, we can help.

All of them. We work on every Land Rover and Range Rover model sold in the UAE, including the Defender, Discovery, Range Rover Vogue, Range Rover Sport, Range Rover Evoque, and Range Rover Velar.

We also have extensive experience with Series Land Rovers, early Defenders, and classic Range Rovers.

Yes. We have a full body repair workshop and a temperature-controlled paint booth on site. We handle panel repairs, dents, scratches, and full resprays — these can be booked directly with us.

For accident damage, a police report is required before we can carry out the repair. We deal directly with the customer and do not work with insurance companies.

Yes, and we strongly recommend it before buying any used vehicle. Our technicians will carry out a thorough inspection and give you an honest assessment of the vehicle’s condition — including any issues that could become expensive later.

The charge for a pre-purchase inspection is AED 460 plus VAT at 5%. Contact us to arrange an appointment.

We were established in Dubai in 1978 — that is over 48 years of continuous operation. We are now fully based at our Umm Ramool workshop in Rashidiya, Dubai.

We are one of the longest-established independent automotive workshops in the UAE.

No — we are an independent specialist, not an authorised dealer. This is actually one of our strengths. As an independent, we are not tied to one manufacturer’s pricing structure, which means we can offer the same quality of work at significantly lower cost than a main dealer.

Our technicians have decades of hands-on experience with Land Rover and Range Rover vehicles specifically, and we use the same quality parts a dealer would use.

We are located at Street 18A, Umm Ramool, Rashidiya, Dubai, UAE.

Opening hours: Saturday to Wednesday 7:30 am to 4:30 pm. Thursday 7:30 am to 4:00 pm. Closed Friday.

Phone: 04 347 0400

For directions and a map to our workshop, visit our Contact page — aaadubai.com/contact-us/